We take pride in our commitment to providing our customers with the best possible shopping experience. From high-quality products to exceptional customer service, we are dedicated to making sure you are completely satisfied with your purchase.
At Marilin’s Jewelry, we value your business and are here to help with any questions or concerns you may have. We strive to provide the highest level of customer satisfaction, and if you are not completely satisfied with your purchase, please do not hesitate to reach out to us.
We understand that sometimes a product may fail to meet your expectations, and while we do not offer refunds for returns, we are always looking for ways to improve our customer experience.
We allow exchanges on merchandise that are not custom or altered. If you are not completely satisfied with your purchase, you may exchange it for a different item within seven business days of receiving the merchandise. To be eligible for an exchange, the item must be in its original condition and not been altered in any way including resizing,
For custom or altered merchandise, you understand that it is created specifically for you and cannot be resold. As a result, we do not offer exchanges or refunds for these items. We would like you to double-check your order before confirming it to ensure you receive precisely what you are looking for.
Initiating a return or exchange is easy! Contact our customer service team at returns@marilinsjewelry.com. They will be happy to assist you with the process and provide further instructions.
Attention: Marilin’s Jewelry
12961 SW 112th ST
Miami FL 33196
We are here to help 7 days a week and respond within 24 hours. Plus, you can find most answers to your question right on our FAQ page.